Shipping Policy
Last updated: April 14, 2026
DRAFT — Review with qualified counsel before use. Not legal advice.
This Shipping and Returns Policy describes how RentMicKits, LLC (“RentMicKits,” “we,” “us,” or “our”) ships rental kits to customers, how customers return them, and what happens if something goes wrong along the way. It supplements, and is incorporated by reference into, our Equipment Rental Agreement. If there is any conflict with the Rental Agreement, the Rental Agreement controls.
1. Carriers
1.1. Default Carrier. We ship by UPS Ground as our default carrier for the contiguous 48 states. UPS Ground provides the right balance of cost, tracking quality, and insurance coverage for our kits.
1.2. Upgraded Service. At checkout, you may choose to upgrade to:
- UPS 2nd Day Air — for rentals where the rehearsal date is close to the order date.
- UPS Next Day Air — for last-minute or emergency rentals, subject to availability and cutoff times.
1.3. Alternate Carriers. In rare cases (labor disruptions, severe weather routing, or destination constraints), we may route via FedEx Ground or another carrier of equivalent reliability at no additional cost to you. Your prepaid return label will reflect the carrier actually used.
2. Shipping Timing
2.1. Standard Arrival Window. We aim to deliver every kit at least two (2) business days before your first rehearsal or event date. This buffer gives you time to unpack, test, and contact support if anything looks wrong.
2.2. Cutoff. Orders placed by 1:00 PM Pacific Time, Monday through Friday, will be processed the same business day where fulfillment capacity allows. Orders placed later, on weekends, or on federal holidays will be processed on the next business day.
2.3. Tracking. You will receive tracking information by email as soon as a label is generated. You can also view tracking in your account at rentmickits.com.
3. Shipping Zones and Rates
3.1. Round-Trip Flat Rates. Shipping is priced on a zone-based flat rate that covers both outbound and return. There are no per-mile charges, no fuel surcharges passed through, and no surprises at return time.
| Zone | Region | Flat rate (round-trip) |
|---|---|---|
| Zone 1 | Same metro / adjacent states | $39 |
| Zone 2 | Contiguous US — regional | $59 |
| Zone 3 | Contiguous US — long haul | $89 |
| Zone 4 | Alaska, Hawaii, Puerto Rico | $249 |
3.2. What’s Included. Every shipping rate includes:
- An outbound shipping label from our warehouse to your shipping address,
- Full transit insurance for the kit’s replacement value,
- A prepaid return label in a weatherproof sleeve inside the case, and
- Standard tracking and delivery confirmation.
3.3. Expedited Upgrades. Upgraded outbound service (2-day or overnight) is available at checkout for an additional fee that varies by kit weight and destination. The return leg is always standard ground unless you coordinate otherwise.
4. What’s in the Box
Every kit ships in a durable, foam-lined flight case that includes:
- Your MicKit components in their foam cutouts;
- A laminated kit card showing the Return Date prominently on the front;
- A printed quick-start guide;
- A prepaid return shipping label in a weatherproof sleeve taped to the inside of the case lid; and
- Contact information for support in case of problems.
5. Return Process
5.1. Repack. Place every component back in its original foam cutout. Everything must go back the way it came out — cables, clips, antennas, paperwork, foam inserts, and the quick-start card.
5.2. Apply the Prepaid Return Label. Peel the label from the weatherproof sleeve and affix it to the outside of the case over any previous label. Do not cover the handle or the carrier’s required label windows.
5.3. Drop-Off. Drop the kit at any staffed UPS location (or the carrier indicated on the label). No pickup appointment is required. A drop box may be used only if the kit fits and the label is fully ground service.
5.4. Deadline. The kit must be tendered to the carrier on or before the Return Date shown on your order confirmation and on the kit card inside the case.
5.5. Drop-Off Receipt. Always ask the carrier for a drop-off receipt. Keep it until your account shows the kit as “returned.” In the rare event of a lost carrier scan, this receipt is your proof of drop-off.
6. Late Returns
6.1. Daily Late Fee. Kits tendered after the Return Date incur a late fee of 10% of the weekly rental rate per calendar day, charged to the payment method on file.
6.2. Cap. Late fees are capped at 100% of the kit’s published replacement value.
6.3. Non-Return. If a kit is not tendered to the carrier within thirty (30) days of the Return Date, we will charge the full published replacement value of the kit to the payment method on file, as described in Section 12 of the Rental Agreement.
6.4. Avoiding Late Fees. If something has gone wrong and you know you’ll be late, contact support@rentmickits.com before the Return Date. We can often work with you on an extension or partial solution.
7. Damaged or Lost in Transit
7.1. On Arrival. Inspect the case and contents as soon as it arrives. If you see anything wrong — crushed corners, rattling inside, broken seals, missing items — take photos of the case on the doorstep, the exterior shipping label, and the interior contents, and email them to support@rentmickits.com within 24 hours of delivery.
7.2. Our Response. If the kit was damaged or lost during outbound transit, we will, at our discretion: (a) expedite a replacement kit where feasible; (b) refund the rental in full; or (c) work with you on a comparable substitute.
7.3. Return Transit. If the kit is damaged or lost on the way back to us while inside our packaging and using our prepaid label, we will rely on carrier insurance and will not hold you liable, provided you cooperate with the carrier claim and produced a drop-off receipt.
8. Address Changes and Rerouting
8.1. Change Window. Address changes must be requested at least 24 hours before the scheduled ship date. After that, the kit may already be in carrier hands and re-routing may not be possible, or may trigger carrier fees.
8.2. How to Request. Email support@rentmickits.com with your order number and the corrected address. Address changes after dispatch may incur a carrier address-correction fee, which we will pass through at cost.
8.3. Failed Deliveries. If a kit is returned to us due to an invalid address, refused delivery, or an unreachable recipient, we may charge a reshipment fee and, where applicable, adjust your rental period to reflect the delay.
9. International Shipping
International shipping is not available at launch. We ship only within the United States (50 states plus Puerto Rico). We may add Canadian and other international service in the future, subject to regulatory and logistical constraints.
10. FCC and Customs Disclaimer
10.1. FCC-Certified for US Use. MicKit wireless microphone systems are FCC-certified for operation in the G57 band (or other licensed or license-exempt bands as indicated on each kit) within the United States. Operation outside the United States may violate local radio regulations.
10.2. No Operation Abroad. You agree not to operate, transport, or ship the Equipment outside the United States during the rental period. Exporting radio equipment without authorization may violate U.S. export controls and the laws of the destination country.
10.3. Compliance Labels. Do not remove or alter FCC ID labels or compliance markings.
11. Holiday Shipping Calendar
11.1. Standard Schedule. We ship Monday through Friday, excluding federal holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- Presidents’ Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day (and the day after)
- Christmas Day
11.2. Peak Season and Weather Delays. During winter months and major storm events, carriers sometimes suspend or delay service without notice. We recommend building at least one extra business day of buffer into your rental for any event scheduled between December and March, or when significant weather is forecast along your shipping route.
11.3. Force Majeure. Carrier delays caused by weather, natural disaster, labor disruption, or government action are outside our control. We will communicate proactively, coordinate with you on solutions where possible, and issue refunds consistent with the Rental Agreement if we cannot deliver by your event date.
12. Contact
RentMicKits, LLC — Shipping and Returns Email: support@rentmickits.com Legal inquiries: legal@rentmickits.com
Last updated: [Date]
Questions? Email legal@rentmickits.com